These indicators were informed by the norms, standards and guidelines set by CWSA and included markers on: - Point source and piped scheme functionality - Service level provided by the facility (based on reliability, accessibility (in terms of crowding and distance to the facility), water quality and water quantity) - Community-based water service provider indicators, related to governance, operations and financial management - Service authority indicators, related to support to community-based water service providers and other service authority functions (planning, budgeting, coordination, etc).
Between October 2011 and January 2012, baseline data were collected in order to score and benchmark facilities, service providers and service authorities against the agreed indicators. The data collection exercise was undertaken by district-level staff, using mobile phone technology, in three districts: Akatsi district in Volta Region, East Gonja in Northern Region and Sunyani West in Brong Ahafo Region.